Faced with the inappropriate work of public transport and the disrespectful behavior of the driver, which he managed, the passenger has the right to complain to one of the authorized controlling instances.
In this article, we will respond to the following questions: what can serve as a basis for filing a complaint against public transport? Where, by law, should you contact? What does the appeal procedure in general look like? How to make a complaints of a petition? Read more.
When to complain
Public transport include: buses, route taxi, trams, trolley buses and electric trains.
According to the "Rules for the use of ground urban passenger transport in Moscow", the basis for filing a complaint to the work of one of the types of public transport may serve as one of the following reasons:
- Violation of the established schedule of motion according to the specified route;
- Serious violations of traffic rules While driving along the route (with passengers). Such belongs to: Exceeding installed on the velocity section of the movement by 20 or more km / h, extreme ride (races with other vehicles), a double-continuous check-in, accompanied by the departure of the oncoming traffic and so on.;
- Non-compliance with the landing / disembarkation of passengers;
- Disrespectful relationships to passengers of public transport: the demonstration of the Hamsky and the coarse relationship, accompanied by personal insults, obscene expressions and even the use of physical strength;
- Ignoring the requests of passengers to stop "on demand" without a good reason;
- Smoking / Seating of hot drinks in the cabin / bus / trolleybus / tram;
- Conversations on the phone while driving;
- Failure to comply with the legislative levels of sanitary standards (dusty, blurred seats, unpleasant smell in the cabin, dirty curtains, unwired floor);
- The reluctance to provide laid benefits to certain categories of citizens (pensioners, minors, persons with disabilities, veterans of hostilities, military, etc.).
About where to contact when one or several of the listed grounds is detected, read the next section.
Where to contact
GUP "Mosgortrans" informs about the launch of a single multichannel number in the branch "Service and Development of Bus Stations" 8-800-200-08-41 For passengers of interregional and international flights. The call to the "hot line" is free for all regions of Russia.
With the help of services, citizens can book tickets, as well as get information about the work of metropolitan busways, long-distance and international bus flights, trips and luggage provisions.
"For the work of Moscow bus station, people from other cities often appeal. It was important for us to organize a convenient and modern service so that passengers at any moment, being at any point of the country, had the opportunity to get all the necessary information for free and plan a trip in advance. I also note that the tickets can be purchased via the Internet at the same price as in the checkout of the bus station. The service is available on the official website of Mosgortrans, "the director of the branch" Service of Operation and Development of Bus Stations "commented by the State Unitary Enterprise" Mosgortrans "Evgeny Zhigunov.
We will remind, earlier for passengers of long-distance flights, a 24-hour urban number 8-499-940-08-43 was organized. He will continue his work along with the Unified All-Russian Number.
Reference
The service and development of the bus station was created in the State Unitary Enterprise "Mosgortrans" in the fall of 2013. Since April of this year, the service administers four points of departure and arrival of buses of interregional and international routes (PMAM) in Moscow - this is the bus station " Teply Stan"," Tushinskaya "," Krasnogvardeyskaya "and" Orekhovo ".
In this article, we will consider the topic that you can briefly name as "Mosgortrans - the Hotline of Complaints". We will look at where you can attribute a complaint as a complaint is written on the driver of the Mosgortrans and after what time it should be re-sending. In addition, in the article we will also point out the phone of the Mosgortrans for complaints so that you can call it yourself and present your claims. In general, we will try to fully cover our topic - Mosgortrans - a complaint so that you do not have any questions and curvators.
Mosgortrans - Complaint
It so happened that we live in Russia and we are considered the norm of the silent consent of customers with disorder in the organization. In essence, Passengers Mosgortrans are, a kind, clients, and drivers - employees of the service company. How many times we face problems and inconvenience when traveling to the Mosgortrans, but hardly any of us even wrote a complaint against the driver in the Moscow City Court.
"Kosyakov" at the Mosgortrans can be a lot and they are all different from each other: drivers rudeness, late bus busesDisabled air conditioners, incorrect activities of the conductor and so on. Unfortunately, this list can be continued for a long time, because the level of the Russian transport service leaves much to be desired.
But we are interested in us it is more convenient to ride that we come on time and have enjoyed the trip, not discomfort and negative thoughts. What do I need to do? Much of course. But we, ordinary passengers, can help our long-suffering public transport only one - point to the "patients" of the organization. And specify only in one way: to write a complaint to the MosgorTrans. It seems to be a simple, but Selo.
Unfortunately, stereotypes that "whisper" are still nesting in the minds of the Russian person, that all complaints about the drivers of buses Mosgortrans will be useless, which still will not change anything, and the guilty will not be punished. It is not true. Let's leave such a national identity of your own insignificance and fight for your rights. There are no hundreds of complaints in the Moscow City Court, therefore the actions are not carried out by manual. If we constantly talk about what we do not like, we will hear them sooner or later. One written complaint written in the Mosgortrans, naturally, will not solve anything, but if there are thousands of them, the leadership will not be able to do otherwise than to take real steps to eliminate problems.
Why in Europe and the United States of America, the level of public transport service is several times higher? First of all, due to the fact that there is a level of civil self-consciousness in people above the order. There, the driver can not afford to sit behind the wheel drunk and be late for his route, as a result of which hundreds of people are late for their work and will receive a reprimand, and someone can receive and dismissal. Agree, high price for the driver's incompetence. Therefore, you need to write complaints in the MosgorTrans. Send a complaint to the driver to the Mosgortrans, if it really is to blame and behaves incorrectly. Do not make injustices to reserved in our daily life.
Mosgortrans - Hotline, complaints
So, let's take a little bit of our topic and we will analyze the section that we were conditionally called "Mosgortrans - a hotline, complaints".
In general, for a start, we recommend that you read all the rules and laws related to public transport so that you can understand when your rights have been infringed. Suppose that you have nahamil the driver or the bus is very late, arriving at your stop. What to do? Algorithm of actions, in general, simple.
First you need to identify the vehicle on which violations were allowed. Remember, and better write down government number Transport and regular room. If possible, write the park number vehicle. It is located on the side, or on the driver's cab.
After that, you need to call the Mosgortrans - hotline, complaints.
Phone free line 8495 950 42 04 or 8495 953 00 61
We can say that this is the chief phone of the Mosgortrans for complaints. Tell the operator about what happened and explain what the essence of your claims. Do not forget, by the way, leave your contacts, for the anonymous complaints have no effect and strength.
Mosgortrans - Write a complaint
If for some reason you cannot transfer the complaint by phone to the Mosgortrans, then use the old method - by mail. Yes, you can freely write a complaint to the Mosgortrans and omit the letter to the mailbox. In this case, by the way, the official response from transport company. You write your complaints on a piece of paper and leave your contact details to answer you. Send to Mosgortrans the complaint is needed at the address: city Moscow, Rauskaya Street Nab., \u200b\u200b22, Mosgortrans.
Such a complaint method has long outlived itself, but to try, in the extreme case, it is possible. In addition, as we have already talked, you are guaranteed to receive a written answer about the actions taken to eliminate the problem.
Mosgortrans - Official site, complaints
If you are a supporter of a more modern approach to defending rights, we recommend you in the Mosgortrans send a complaint by email. To do this, you register on the official website of the Mosgortrans and leave your feedback. You must answer within a month. Naturally, the written response will come to your email that you specify on the site. This method is characterized by easier and fast solving your problem.
Complaints on drivers of buses Mosgortrans
And finally, we will talk about another way to influence the situation and send the complaint to the Mosgortrans. We are talking about contacting the Moscow Department of Transport and Communications. Telephone this institution - 8495 957 05 47. It is possible that this measure will be more effective than all of the above, because this complaint with the management of the Mosgortrans company. Although, it is not known where it is better to write, so try to "bomb" for several purposes immediately, sending complaints to the Mosgortrans.
Conflict situations between passengers and transporters of public transport (bus, minibuses, etc.) - an ordinary phenomenon occurring in Moscow almost every day. The cause of the conflict can be: a shortage when paying for travel, ignoring the payment of travel, the driver did not hear the request to stay, an inappropriate Hamsky attitude to passengers, etc.
In the article, we will tell about how to make a complaint on the Moscow driver of public transport, where to apply and what answer to expect.
Grounds for filing a complaint
A complaint against the bus driver who looks at its passengers, is hardly subject to the consideration of controlling authorities. In addition, the complaint that will be recognized as unfounded can turn into a counterfeit, but already on the part of the driver of public transport. To avoid this, submitting a complaint follows several times to make sure that it really has good reasons.
So, to submit a complaint against Moscow public transport drivers, it is necessary to have one of the following reasons:
- The bus drives not on the scheduled schedulebecause of which passengers have long stand at public transport stops in anticipation of the long-awaited bus or minibus;
- Non-disabilities to passengers from the driver;
The driver is talking to passengers on elevated colors, Grubits, Hamit, refuses to stop at the request, throws delivery, etc.
- Driver smokes in the cabin bus / bus, thereby making passengers with "passive smokers";
- The driver does not remove the cabin of his bus / minibus, because of what the passage in it seems to be a real nightmare;
Dirty dust seats, filled with water or mud floor cabin, unpleasant smell, dirty curtains and so on.
- The driver requires payment of travel from beneficiaries (which confirm this with the relevant documents);
If one of the above reasons takes place, you are entitled to file a complaint on the bus driver / minibus of the city of Moscow.
Procedure
In the event of a conflict situation with the driver of public transport, the most important thing is to maintain peace of mind and act according to the exhaust scheme, relevant in this situation.
The laughing of the actions in the event of a conflict with the driver is as follows:
- Look at the information board on the bus, which, as a rule, is behind the driver: Spoke the bus number and driver details;
- Remember and note at what time a conflict situation happened, and at what stop (preferably the exact address) it happened;
- If other passengers witnessed the scandal occurred, it is recommended to know their contact details in case of certification testimony;
In addition, it is possible to offer passengers to unite and submit a collective complaint against bus tracks / driver of the minibus.
Collective complaints are always more efficient than individual.
- Make a complaint against the driver of public transport and deliver it to one of the authorized instance issues;
A sample of a community driver's complaint can be downloaded on the Internet or receive a blank to fill in the appeal instance.
Where to complain to the work of public transport?
The rules for the behavior of public transport drivers, as well as the rights of passengers are described in detail in the "Rules for the use of land-based urban passenger transport."
A complaint against the driver of the bus or bus of Moscow can be accepted both in the oral version and in writing. So, complain to one of the following instances.
- IN transport Department (MOSGOTRANS);
The control number responsible for the specific type of transport can be viewed on the information booth in the transport itself. By calling at the specified number, you will be able to complain about the driver of public transport orally.
In addition, a written complaint can be submitted to the specified instance. By drawing up a document, it must be sent by mail with the ability to notice.
In the complaint, it is important to register the following information: the requisites of the driver and its transport, the applicant details, the description of the reasons for filing a complaint, the requirements, a convenient way to communicate and the period during which you would like to receive an answer to your complaint.
By law, the term of consideration of the complaint about the driver's drivers is up to 30 days.
- In the Department of Transport and Communication;
You can complain to this instance in one of the following ways: sending a complaint to the email number specified on the official website of the Department; Send a complaint with mailing with the ability to notice; Call the Department personally and presenting the complaint in this way.
Consequences for drivers
The result of consideration of the complaint can be the following consequences for the driver of public transport:
- Attraction to administrative responsibility: payment of the fine, hold of the part of wages, and so on.;
- Attraction to disciplinary responsibility: dismissal;
"Mosgortrans" - the most famous carrier and largest operator of ground passenger urban transport in Europe in Europe. This state unitary enterprise serves Moscow and partly regions of the Moscow region. The company performs suburban and urban transportation by buses, transportation in the city by trams and trolley buses, including custom transportation by long-distance and urban buses.
GUP "Mosgortrans" was formed in 1958 due to the combination of the management of passenger motor vehicles and tram-trolleybus management. As a result, all three main types of terrestrial mass transport of the capital were combined into one production and technological complex. The company at the time of its formation included 4 repair factory, the service of traction substations, traffic service, the service of the road, 7 bus and 4 trolleybus parks, 8 tram depots, as well as other units.
At the moment, the GUP "Mosgortrans" serves over 740 routes of urban land passenger transport, including more than 600 bus routes, 50 tram routes, 80 trolley bus routes. Every day, the services of MosGorTrans enjoys over 5.5 million passengers. On the balance sheet of the organization there is about 8.5 thousand units of transport. At the same time, the park of the enterprise holds in working condition and is constantly updated.
Reviews and complaints
Galina
18.07.2019 21:42
I want to know when the chaos stop. I go to 305 Dzerzhinsky -m. Lublino. Two times removes payment for the passage, or 53 p, this is not enough for the trip .... I ask to figure it out! IN reverse side, Always practically passes the Ost Street. Tsimlyanskaya! What kind of ignore ...!? For people work, it seems? Or not?
Luda
02.04.2019 12:30
Today 02 April 2019 The bus 799 with a number on board 041342 after 11 am stayed far from stopping (from the curb) of the Eastern Degunino district in the direction of the Beskudnikovo station. From the bus, a girl with a carriage, in which the chest monthly child was published. Wheels did not reach the curb. As a result, the stroller fell on the asphalt under the bus, the girl, trying to catch the stroller, damaged his leg. Bus passengers helped. Raised the stroller and helped the girl to rise and get out of the bus. Please select the right of this freak - the driver! Read more for Otzovik: https://otzovik.com/review_7988407.html
Svetlana
24.11.2018 23:52
Dear Mosgortrans, as I want to watch your eyes, how you go over people !! The 3-ka bus each time comes at different times, after 23.00. Today on November 24th, the bus would have waited for the bus, nor summer !!! So Mate burns the housing you have a closer !!! Bus 3 Kamchatka Street to Rokossovsky Boulevard! Neither take action, we will write higher !!!
Lily
23.10.2018 16:01
Good evening. I want to swear to swear on these mudaks, rob people every day, and do not fulfill their obligations. On the avenue of the world, the Stop of Dokino terminal is not work for three days, and the controllers go like snakes there and back along the route they know that the terminal does not work, fines get all in a row. Not once gave them a remark, do not know anything, pay a fine. I told myself at least once somewhere on the issue of payment and the terminal does not work simply we will understand the court. Take measures and do not rub your pants in the office for mad money.
