The network of service centers "On Kolesakh.ru" provides an extended guarantee for MICHELIN winter tires for passenger cars and SUVs aimed at stimulating sales of products under the Michelin brand, then also referred to as the "Extended Warranty".
French company, tire manufacturer, founded in 1889. Michelin has production platforms in 17 countries of the world at 68 factories. Company symbol - inflatable little man Bibendum (Bibendum).
The enhanced guarantee on the Michelin bus complements the standard warranty conditions and applies only to operational damage (eliminating damage obtained during tire mounting).
In order to become a member of the program, it is enough to perform a few simple conditions:
From March 1, 2020 to February 28, 2021, purchase four and more Michelin bus from the list of models specified below, in the network "on wheels.ru"
Get a cash receipt and the original of the commodity invoice along with the tires.
Keep the cash check and the commodity invoice during the year from the date of purchase.
When the warranty case occurs and repaired or replace the damaged bus.
When the warranty is valid
The extended warranty applies only to operational damage, except in cases where damage is intentionally, as well as in the event of violations of operating conditions or production marriage. If the progress of the protector part does not exceed 6 mm in diameter (eliminating the tread shoulder and the contact zone with the sidewall), the tires are subject to free repairs. A free replacement is made in any operational damage: puncture (if the proclaim of the protector part exceeds 6 mm in diameter), cut, swollen the sidewall or gap. The residual depth of the tread is at the same time not less than 4 mm.
List of MICHELIN bus to participate in the Warranty Program:
Extended warranty does not include cases of tire damage associated with the features of operation and not leading to the tire output without disturbing its tightness.These include:
- Acts of vandalism by the buyer or third parties;
- Damage caused by improper storage;
- Tire damage resulting from mounting / disassembly or balancing;
- Damage to tires caused by the use of a disk of an inappropriate size or damaged disk;
- Tire damage obtained when driving by car with disturbed axes geometry;
- Tire damage obtained when driving included parking brake;
- Tire damage, which are the result of a traffic accident and damage to tires applied by body elements or car suspension;
- Axial I. radial beating and / or bus imbalance;
- Damage to tires associated with the features of operation and not disturbing its tightness. Such damage includes: uneven wear tires emergency braking With a wheel lock, uneven wear by fault of the vehicle suspension nodes, uneven wear with incorrect adjustment of the wheel installation angles, uneven wear during operation with inappropriate pressure, wear due to manner driving, wear, due to the specificity of the roadway, surface damage, not leading to the loss operational properties;
- Tire damage associated with non-compliance rules of tires: Using inappropriate tires season (at air temperature below + 7c ° Winter tires should be used, at air temperature above + 7c ° - summer), non-compliance with the size, load index and speed index, internal pressure in tire specified in the operating manual this car;
- Tires exposed to operating without pressure, i.e. tires having sidewall breaks, breaks, squeezing, melting the inner sealing layer, caused by exploitation without pressure, even if the pressure loss was caused by mechanical damage to the tire;
- Ships falling and noise level;
- Tires previously renovated not in the network "on wheels.ru";
- Tires, residual minimal depth the tread is less than 4 mm;
- Damage resulting from the effects of fuel and lubricants, chemicals, fire;
- Damage resulting from a natural disaster (flooding, earthquake, hurricane);
- Damage resulting from tire use in extreme conditions (participation in racing);
- Damage resulting from the actions of representatives of law enforcement agencies or other persons aimed at the forced stopping of the vehicle;
- Tires purchased for commercial purposes associated with business activities or tires received free.
Extended warranty does not apply to spikes, That is, the loss of spikes is not a warranty case. The network of centers "on wheels.ru" represents innovative technology for re-obit winter wheels. The extended warranty also does not apply to tires that were previously repaired not in an authorized outlet.
That we are waiting for you
You must comply with the rules of operation of automotive tires, to install on the car only those tires that correspond to the season (summer-winter) at the time of their operation, taking into account the prevailing weather conditions in the region of Russia, the sizern, the load index, and the speed index specified in the operating manual This car, and not to apply intentional damage. If as a result of the examination it is established that you have not followed the rules of operation of automotive tires, or damage is intentionally, the conditions of the extended warranty are not applied, And the responsibility of the network of service centers "on wheels.ru" on the replacement or repair of the damaged tire does not occur.
If you do not agree
If you do not agree with the result of a damaged tire check by an authorized trading point, you have the right to demand to conduct an independent expertise that will be paid for by an authorized trading point or by you depending on the result of the examination.
Repeated revision and decision on the replacement of either the repair of the tire and the compensation of expenses for expertise is made in the event that as a result of the examination, it will be established that damage to the tire:
- have an exceptional operational nature
- do not belong to acts of vandalism,
- tire tightness disrupts or later lead to premature tire destruction,
- not related to the manner control car,
- tire operation was performed according to the rules of operation of automotive tires.
In the opposite case, the responsibility of the network of service centers "on wheels.ru" for replacement or repair does not occur.
- damaged tire
- original correctly completed commodity invoice and cash receipt,
- passport or driver's license.
The damage assessment is carried out and the conclusion is made on the possibility of repair or replacing the damaged bus on the bus of a similar model and size (in the case of a disputed or complex situation of expertise, no more than 20 calendar days should be made). Repair is performed only if the protector puncture does not exceed 6 mm in diameter.
The personnel of an authorized trading point in your presence fills the act and order-outfit, in which your name is indicated, the passport number (driver's license), address and telephone number. You will need to sign in these documents.
If you discovered the operational damage of the tires, contact the nearest service tire center "on wheels.ru".
Each tire acquired within the framework of this promotion can only be replaced once. The number of repairs is unlimited.
In the absence of a tire for replacement in the service tire center on the day of appeal, the center of the Center checks if there is this tire In the central warehouse, and whether it can enroll in the service tire center on time not exceeding one week, and in a positive case organizes the delivery of the required tire. If it is impossible to replace the tire within one week, the Center employee sends a request to the representative office of Michelin and within 90 days the tire enters the central warehouse.
If the model is removed from production and is absent on the warehouses of distributors and networks of service centers "on wheels.ru", it is replaced by a different model of a bus similar in characteristics.
Sign up for warranty service
on car tires Michelin
The enhanced MICHELIN warranty from the network of tire centers The wheel is an addition to the standard warranty facilities of the manufacturer and applies only to the operational damage of tires.
With the operational damage of the tire (puncture, cut, the blown of the sidewall, or the gap, t if the sidewall breaks, sweeping, the melting of the inner sealing layer as a result of a pressure of pressure reduced relative to the norm, as a result of the above operational damage). You can contact any * Tire Center Wheel, where you will repair the tires for free. Free repairs The damaged tire can be produced unlimited number of times.
If the repair is not possible, we will replace your tire for free. Maintainability of the tire Defines an employee of the tire center with a replacement wheel.
The enhanced MICHELIN warranty from the network of tire centers the wheel acts from the date of purchase of tires for one year and is distributed to the tires, the residual minimum tread depth is at least 4 mm.
To take advantage of the extended tire warranty, you need:
purchase a set of tires (at least 4 pcs) on the network of tire centers wheel or on the site.
2. Damaged tires must be purchased from "15" March 2017 in September 30, 2017.
3. Damaged tires must be purchased by individuals or legal entities.
4. Damaged tires must be purchased in the amount of 4 pieces and more.
5. Damaged tires must be purchased in the tire center "Wheel" - a program participant annual warranty.
6. The appeal of the end user for the repair / replacement of damaged goods (tires) was produced no later than one year from the date of purchase of goods (tires).
7. Consumer appeal according to the appropriate unit of goods has happened for the first time (the replacement of the goods that was previously replaced by this program or a similar program that was previously not allowed) in cases of replacement of goods. Repair implementation is allowed an unlimited number of times.
8. Repair of goods under the terms of this program is allowed an unlimited number of times.
9. Damage should be caused by a mechanical impact indicated below, which lead to the loss of operational properties of goods (no damage is not subject to compensation):
- protector puncture (treadmill) goods;
- through the sidewall and / or tread cutter (treadmill) of the goods;
- non-separation damage to the sidewall and / or tread (treadmill), which led to the latter of the frames of the frame or other internal layers of the goods;
- through damage to the sidewall of the goods as a result of the strike (gap);
- non-separated damage to the sidewall of the goods as a result of the blow (bloating);
- destruction of goods (sidewall breaks, swallowing, melting the inner sealing layer) as a result of a pressure of pressure reduced relative to the norm, as a result of the above operational damage.
The terms of the program do not apply to the following cases:
1) intentional damage to the goods (acts of vandalism by the buyer and / or third parties);
2) damage caused by improper storage of the goods by the person who gained goods in the tire center;
3) damage to the goods obtained as a result of the effects of fuel and lubricants, chemicals, fire;
4) complaints related to the level of noise of goods;
5) axial and radial beating and / or imbalance of the goods;
6) damage to the goods obtained from the installation / dismantling;
7) damage to the goods caused by the use of a disk of an inappropriate size or damaged disk;
8) damage to the goods obtained as a result of a road accident and damage to the goods obtained by body elements or car suspension;
9) damage to goods related to the features of operation and not disturbing its tightness. Such damage includes:
- uneven wear of goods in case of emergency braking with wheel blocking;
- uneven wear due to car suspension nodes;
- uneven wear due to improper adjustment of wheel installation angles;
- uneven wear during operation with inappropriate pressure;
- wear due to manner driving;
- wear due to the specifics of the roadbed (sand, gravel, etc.);
- superficial damage not leading to the loss of operational properties;
10) Damage to the goods related to non-compliance with the rules of exploitation of goods: the use of the product that is not appropriate (according to Technical Regulations "On the safety of wheeled vehicle"(TP TS 018/2011), non-compliance with the size, load index and the rate index, internal pressure in the product specified in the car operating manual;
11) loss and / or damage to spikes; damage to goods, residual minimum tread depth of which is less than 4mm for winter tires and less than 1.6 mm for summer tires at the time of treatment;
12) damage to tires, the residual minimum tread depth is less than 4mm for winter tires and less than 1.6 mm for summer tires at the time of treatment;
13) damage to goods obtained as a result of use in extreme conditions (participation in competitions);
14) damage to goods obtained as a result of actions of representatives of law enforcement agencies or other persons aimed at a forced stopping of the vehicle;
15) damage to goods that were used with liquid sealant.
Under the warranty conditions you canfree to repair the tire unlimited number of times during the year after purchase. In case of unreprecreability, the tire is subject tofree replacement.
Repair and replacement of MICHELIN tiresby special guarantee It is carried out within 12 months from the date of purchase upon presentation of the original warranty certificate and check (or commodity invoice) about the purchase.
What damage is the warranty
Damage to which free warranty repair is distributed: Puncture of the tire, bloating (cones), cut and other damage caused during operation when driving on road obstacles.
Tire replacement conditions
If the tire is not subject to repair, the warranty implies free replacement michelin tires For a new one in any tire center of TyReplus network in Russia and CIS countries 3.
Non-renovation of the tire is established by a tire center specialist. The changeance of the replacement depends on the presence of a tire in the warehouse.
Registration of warranty
The warranty certificate is made directlyat the time of purchase. The certificate form is filled with the seller. It should contain all tires (according to the check): the name, size, dot, must stand tyreplus printing and printing the tire center.
In case the seller did not give you a warranty certificate with a check-in MICHELIN bus, you have the right to ask you to provide it.
Save the certificate within 12 months from the date of its design.
Registration guarantees for legal entities
The certificate can be issued on a legal entity. For legal entities The certificate includes a commodity invoice for the purchase of appropriate tires.
Using a guarantee
You can use the guarantee in any TyReplus tire center, regardless of which branch of TyReplus, a warranty certificate is decorated.
To take advantage of the warranty, you need
Individuals:
2. Put a check on the purchase of tires and the original warranty certificate.
Legal entities:
1. Drive up to the nearest bus center with tires subject to warranty service.
2. Prepare a commodity invoice for the purchase of tires and the original warranty certificate.
Action Guarantee
This warranty is valid for 12 months from the date of purchase.
Tire repair and replacement
Warranty service is carried out on the day of circulation. A specialist of the tire center is diagnosed with damage, which sets the mainfoldiness of the tire and excludes non-compliance with the rules of operation of tires and the facts of vandalism. In case of unreprecreability, the tire is subject to replacing the new one.
Tire repair subject to warranty service conditionsheld on the day of circulation.
Tire replacement time Depend on the availability of goods in stock and can be increased to several weeks.
All the costs of removing and installing tires when implementing warranty service, the tire center takes on.
Detailed information You can get a special guarantee by calling by phone hot line TyReplus 8 800 700 88 28 or sending a request through feedback form . You can also contact the bus centers involved in the promotion, or buy tires with a guarantee in the online store.
In a programme "Special guarantee on passenger tires Michelin " Tires for passenger, off-road and commercial vehicles Under trademark Michelin, produced after January 1, 2013, acquired by individuals and legal entities.
1 Except for the cases of vandalism and cases of violation of the rules of operation of tires.
2 In case of non-renovation.
3 B. tire centers Taking part in shares in Russia, Ukraine, Belarus, Kazakhstan, Armenia, Azerbaijan.
