Does the warranty card disseminate on the phone battery? The battery is a component, which often fails. By purchasing a smartphone, the buyer wants to know whether it can replace or repair the power supply in case of its breakdown. According to Article 20 in the collection of consumer protection, the buyer has the right to reimbursement in the event of a device failure in its fault.
Repair right is provided on mobile phone Together with the components, including the battery is also taken into account. You can find out the warranty period for the battery, a purchased phone, while looking at the warranty card. There are several guarantee options:
- Common (on all device).
- General, but the battery is not provided (this should be indicated in writing).
- There is no warranty on the cell phone, the battery is spelled out.
- The warranty period is also for the battery, and for a smartphone, but their duration does not coincide.
All cases, except for the second, are the basis for visiting the company's service center for the sake of replacing or repairing a battery charge. In the second case, to repair or replace the item according to the law will not work. This is probably only if the manufacturer (more precisely, representing its service center) decides to distribute the coupon and on the battery pack to eliminate the conflict.
How much is the phone battery guarantee
According to the current article grade repair work It applies to the information set in the coupon. There is no general warranty template. The period of its actions may be from 1 month to 3 years. Mostly it is 6 months or 1 year - how much exactly, it defines each specific manufacturer (Samsung, EPL, etc.).
Consider several options:
- There is a purchase document, information about the power details is not specified, you need to act immediately. You can contact the service before the expiration of the warranty coupon to the entire device.
- The time for the component is registered separately. It is more than the term for the product itself. You can contact the company while the coupon is applied to the block.
- The battery replacement period expires earlier than the period of the coupon on the goods. Anyway, you can try to compensate damage.
For a better understanding, you can contact the table:
| View of paper | Treatment period |
|---|---|
| On the whole mobile phone | To the end of the talon action to the device |
| Only on components | Until the end of the warranty on the battery |
| On the battery and smartphone, the battery expires before | The entire period of paper action on the smartphone |
| On the block and the phone, the mobile phone expires before | The entire period of the document on the component |
| Repair and replacement of the battery are free forbidden | Never |
The procedure for handling warranty
If the warranty document is still valid, you should contact the manufacturer's service center. On the official site, it is indicated at what address to contact the device breakdown.
Algorithm of actions:
- The device along with the battery is repaired;
- Examination is carried out, where it is revealed, which it was faced (block, contacts or cells itself);
- It turns out, on whose fault there was a failure (company or owner);
- If the culprit of the failure is a company, the service center reimburses the damage.
Damage compensation is carried out within 45 days from the receipt of the device for repair. If the company is conscientious, it will perform the necessary operations on the first day or within a week.
What is necessary
With you, during contacting the service center, you must have:
- compiled circular;
- check about buying a product;
- passport.
Be sure to take with you the smartphone itself and the rechargeable charge, which has failed. Otherwise, an inspection of a component part and its repair can be made.
Subtleties and nuances of the procedure
The owner of the details should require damage to compensation. Requests:
- financial compensation;
- replacement details;
- repair details.
You can not receive several types of compensation at once. You can not completely replace the device when breakdown batteries too.
Free repairs Conducted only if the detail failed through the fault of the manufacturer (due to marriage, flaw).
Big cell phone traders are often convinced that they should not take back this product due to the battery malfunction. They do not agree to other options - to replace or repair. All responsibility, store employees are trying to impose on customers of phones, which in such a situation remain without money and without a mobile phone.
In the justification of its actions, sellers argue that both on the battery are different, and the latter expires much earlier. Some stores set the term of its action arbitrarily at its own discretion. However, the law on consumer rights to the question whether the manufacturer's warranty extends to the "deceased" phone battery, responds otherwise.
What the Law says
If the warranty period for the battery has already expired, and the device itself is still valid, then in the event of a malfunction, the store is obliged to execute one of the requirements of the buyer:
- at your own expense, repaired a mobile phone, replacing the battery;
- change the device to the same or similar model (with a surcharge or return of the means);
- pick up a defective device and return the money to the citizen.
When communicating with representatives of the store should be referred to the provisions of two laws - the rights of consumers and the Civil Code of the Russian Federation. Thus, in Article 477, the GC is definitely said: if a smaller guarantee is installed on some product than the entire product, the buyer when detecting a component defect has the right to eliminate it within a longer warranty period. That is, if the warranty on batteries is half a year, and on the phone - two years, it is possible to return the device broken due to the battery for two years.
A similar position is also contained in the Law on Consumer Rights - Article 19. But here the reservation has already been made: "Unless otherwise provided by the contract." This clarification may complicate communication with the store if he has been admired in the contract on the impossibility with a broken battery outside the warranty period.
Seeing it, it is better to refer to the CC. When buying a phone, especially expensive, such details need to be clarified, and check the information received at the stage of signing the contract. Acquire a mobile apparatus follows in stores that make up the interests of the consumer.
What to write in the claim
In the claim to the name of the store director, the date and place of purchase, as well as a model of a faulty phone, is indicated. Next, it is reported about the impossibility of its use due to a battery defect and clarifies what it specifically consists. Then the buyer, referring to the norms of laws, asks or replace the battery to him, or return money for the purchase.
Copies are applied to the application:
- cash check:
- issued warranty coupon;
- conclusion of the service service (if it was done).
The claim is delivered by the buyer personally or sent by registered letter. In his hands there should be a postage receipt for sending a statement, or its second copy, enforced by the store, as well as the originals of documents. If at 10 days the seller does not answer, the consumer has the right to defend his interests in court.
How to extend the life of a phone battery
The seller of the phone with poor-quality batteries can be called for the answer. However, during the examination, without which the dispute is unlikely, the Buyer will have to prove that the battery fails did not happen due to improper operation of the apparatus. In order not to become a culprit of the battery breakdown, sellers and mobile phone manufacturers recommend complying with the following rules:
- Do not overheat a telephone battery. The temperature of over 40 degrees contributes to its rapid aging and failure.
- The first charging of the new phone should continue at least 6 hours.
- No need to wait for the full battery discharge. The device should be recharged when the phone begins to "ask" about it.
- Do not work for a long time with an almost discharged mobile phone, without connecting it to the power source, or charge it is very slightly slightly (for example, from 3% to 10%). It is advisable to charge a 50% gadget at first, and only then continue to use it.
Ignoring these rules may entail not only legal difficulties with the return or exchange of goods. Sometimes it becomes the cause of the phone's battery detonation.
A faulty battery makes it impossible to operate the phone, which sometimes you have to save more than one month. Therefore, purchasing the device, it is necessary to carefully study the warranty document, the content of the contract of sale, and choose the seller, loyal to the rights and interests of buyers.
It is difficult to imagine that only a purchased battery can be broken, because it is at least 2-3 thousand rubles and the mass of pastime spent. However, do not rush to part with money, and get to get a motor. The refused battery can be replaced by warranty. Of course, not always. Just about what breakdowns are that they are caused, and is it possible to rely on the replacement of the battery, it will be discussed further.
So, problems with new battery may be caused by two main reasons. The first of these is incorrect installation or operation, the second is a production defect. Of course, changing the guarantee of the battery can only be in the second case, namely under such circumstances:
- When a defect is detected, which is called "Cold Saving". In essence, this is a break of the electrical circuit, as a result of which the battery comes in a non-working condition. In order to explain the features of this process, we will have to remind information about the design and principle of work lead-acid batteries. You probably know that all positive electrodes or plates are interconnected in each other with the help of the so-called bridge. On the older battery it is located on top and has the kind of lead jumpers, on modern batteries, the bridge is hidden in the case. A positive electrode together with a negatively charged plate alternates, and forms one block having a voltage of 2 volts (in total in a 12-tolly battery of such cans 6). Special plates or separators are used to separate the electrodes among themselves. In the process of manufacturing automotive and in factory conditions, sometimes reliable contact between the jumper and the plate is absent due to marriage. As a result, there is oxidation of contact and lead refrigerated under the influence of high temperature resulting from increased resistance in an oxidized place. That is, the chain is broken. This phenomenon is called a cold spa.
- Due to the short circuit arising from the skew of the electrodes inside the case. It is known that the plates or electrodes of the battery are separated by separators, which often have the type of envelopes. In the process of producing the battery, the plate is lowered into the separator, and sometimes it happens. Having an acute form of angles, the electrode can damage the "envelope", which serves as an insulator. As a result, the closure and breakdown of the battery.
In conclusion, it is worth talking about one more production defect, which is considered a complete basis for replacing the Akb under warranty. This is a short circuit that occurs due to improper operation of technological equipment. Automated lines operating at the ECB production factories sometimes makes "errors" due to improper adjustment. It is this circumstance that often serves as the appearance of a factory marriage in the form of too much shrinkage of an excessively stretched separator film and a latter plate causing a short circuit.
At all plants manufacturers write warranty period 12, 24, 36, 40 months, which means warranty period of operation and nothing more!
Replacing the battery in stores occurs only in the presence of a factory marriage, while the battery is not replaced if it has developed its resource until the warranty period is expired.
The resource depends on many parameters: climatic conditions, car brand, the number of "twisted" kilometers, from the operation of the generator and from you personally.
What is the factory guarantee?
1. Gap internal ties due to non-frost:
Breaking the jumpers between the plates;
- breaking connections between banks;
- Non-born bourges (i.e., cliff terminals)
2. Short circuit of the plates, in the absence of squeezing and blocking plates in the bank.
The warranty card is filled with each battery for sale. This coupon assumes that the AKB may have a production defect that has not been detected at the end of its production cycle. And as soon as this production defect is found (with the help of warranty item specialists), this Akb is obliged to replace within the prescribed period.
The warranty is not installed on other characteristics of the AKB (resource calendar and resource on car running, the intensity of wear, the nature of reduced performance and reduce its indicators, etc.), since it is impossible to control the operation of the car and maintenance of the AKB.
Specialists are distinguished by production defects (associated with the manufacture of AKB) from the operational, and the warranty is given only on the first of them. Consequently, the action of the warranty coupon applies only to a battery with a production defect not detected in the control section in its production. Such ankb on sale is negligible. All "healthy from birth" AKB in warranty card dont need!
But if you have:
The color of the electrolyte has changed,
- low level electrolyte (plates of bare),
- electrolyte density does not correspond to the norm
- there are mechanical damage,
- Faulty electrical equipment, such ankb plant does not accept the exchange.
Here you can hope only for the loyalty of the seller. Because Competition on the market is high, some firms in the presence of such defects go towards customers and to preserve their image offer various options for compensation up to the exchange of the failed battery on a new one. At the same time, firms are trying to reduce their risks and costs, for which they offer various free or paid service and accompanies of AKB throughout the warranty period.
What ankb is long?
The answer is simple - take the battery where you will be provided:
1. The correct selection of the battery for a specific car.
2. Regular diagnostics and battery maintenance.
The concept of "diagnosis and service" includes:
l. Battery diagnostics
Battery load inspection
- Checking the starting current of the battery
- Measurement of electrolyte density in each bank
- Checking the battery for self-discharge
2. Service AKB
Charging the discharged battery (cycling if necessary)
- Pulling distilled water
- electrolyte density leveling by electric method
- desulfation of plates if necessary
- Cleaning rechargeable batteries From dust and dirt, which eliminates the current leak on the battery case
- stripping terminals from oxides, which improves contact and prevents the loss of starter characteristics
- checking and cleaning the ventilation holes of the plugs, which reduces the risk of breaking the housing from overpressure under abundant gas emission
- Diagnostics of the electrical equipment of the car
Make conclusions yourself ...
"" Tyumen Rechargeable Plant ""
e-mail: ***** @ *** RU
http: // www. *****
Warranty coupon
on battery rechargeable lead starter
Warranty obligations are terminated in the following cases:
In the absence of a branded warranty coupon or in the absence of the sale dates in it and the bargoing organization;
In case of non-compliance with the buyer of this instruction manual (reload, submractive, incorrect adjustment of the electrolyte level, deep discharge, freezing of the battery, dirt on the surface, etc.), the consequence of the black electrolyte, low level, the electrolyte density is below 1.20 g / cm3 or above 1.30 g / cm3, etc.;
The battery has mechanical damage or exposed to opening;
4.4 at least once a quarter (in the cold season - no less than once a month) Check the electrolyte density, which must correspond to the value 3.1.1. If the electrolyte density is below 0.03 g / cm3 from the norm and more, recharge the battery according to paragraph 3.3.
4.5 On batteries, equipped with a threaded plug-indicator, the electrolyte level and the degree of charge can be determined by the following color schemes:
1 - low electrolyte level, add distilled water;
2 - low charge, recharge battery;
3 - Normal battery state.
Before controlling the status of the battery, carefully knock on the indicator bar. When tapping, do not make much effort.
4.6 on batteries applied electronic indicatorThe degree of charge can be determined by the color of the flashing light bulb:
5 Manufacturer's guarantees
5.1 Personal Instructions and the health of electrical equipment vehicle The company guarantees normal work Rechargeable batteries for 24 months with a warranty operation of no more than 75 thousand km of run within the warranty period of operation.
5.2 For batteries with a capacity of less than 30 A · h, the warranty period is 12 months.
5.3 The warranty period of operation of dried batteries is calculated from the date of sale through the retail chain network specified in the warranty card by the trade organization or from the date of receipt by the consumer of batteries for atomic consumption.
5.4 The warranty period of operation of the batteries filled with electrolyte is calculated from the moment of manufacture.
5.5 Claims on the quality of batteries. Direct the trade organization to the trade organization, which sold the battery or manufacturer (tel. (3452) 43-47-63). Claims are accepted during the warranty period of operation. When warranty or replacing the battery, the initially installed warranty period continues.
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