Anything can happen on the road. If a stone flies towards you from under the wheels of someone else's car, you can not only lose your glass, but also get into a serious accident. Who will be to blame? And who will pay for the damage?
A driver who finds himself in such a situation needs to remain calm and stop as soon as possible, but not in the middle of the road, but still on the side of the road. After this, you need to turn on the hazard warning lights, put up an emergency stop sign and report the incident to the traffic police. It is also advisable to inform your insurance company as soon as possible, but it is still better to wait for the arrival of an inspector who will help you file an accident.
Yes, yes, no need to be surprised: a stone hitting a car is clearly interpreted as a traffic accident - read the definition in the Road Traffic Rules. Thus, the driver is obliged to complete all the necessary documents to repair his car under comprehensive insurance. Well, if he only has MTPL in his hands, then he will have to take into account all the circumstances of the incident. Moreover, the court sometimes comes to paradoxical, at first glance, conclusions that in fact there was no accident.
Dubious precedent
Recently, reports have appeared that it is impossible to receive payment under the “automobile citizenship” in such cases. The basis for such conclusions was the decision of the Supreme Court of Russia, which returned the license to the driver of a truck, from under whose wheels a stone flew out and damaged the windshield of the car following behind. According to traffic police officers, such an incident obliged the driver to stop and register an accident. He left. Therefore, he was charged with leaving the scene of a traffic accident.
As stated in the case materials, on June 29 last year in the village of Dukhovets, Kursk region, a car traveling in the same direction was damaged by a stone. The windshield cracked from the impact.
The traffic police officers at the checkpoint gave the driver A.A. Shinakov. certificate of accident. At the same time, they charged the driver I.V. Savchuk, who was driving a car owned by Metallinvestleasing CJSC, with violating clause 2.5 of the traffic rules - leaving the scene of an accident. A protocol was drawn up under Part 2 of Art. 12.27 of the Code of Administrative Offenses of the Russian Federation and sent him to court.
The magistrate agreed that there had been an accident. And he concluded: since the truck driver left the scene of the accident, he should be deprived of his license for a year. The district and regional courts did not review the decision, but the Supreme Court of Russia qualified the case differently. And why?
Circumstances beyond the driver's control
The highest court indicated that, in accordance with Art. 2 of the Law of December 10, 1995 No. 196-FZ “On Road Safety” and clause 1.2 of the Traffic Regulations “a road traffic accident is an event that occurred during the movement of a vehicle on the road and with its participation, in which people were killed or injured, vehicles, structures, cargo or other material damage was caused.”
The event that occurred, the Supreme Court decided, does not meet the criteria of a traffic accident in the sense given to this concept in Article 2 of the Law on Road Safety and in paragraph 1.2 of the Traffic Regulations, and is not such, since the event occurred due to circumstances beyond the control of the driver, without any action on his part.
He did not have the opportunity to foresee this event, as well as the onset of consequences in the form of damage to the windshield from the next car in the same direction. Therefore, the conclusion of the lower courts about the presence in the driver’s actions of an objective aspect of an administrative offense under Part 2 of Art. 12.27 of the Code of Administrative Offenses of the Russian Federation cannot be considered justified.
On this basis, the Supreme Court of the Russian Federation overturned the decisions of the lower courts and terminated the proceedings in the case. (See Resolution of the Supreme Court of the Russian Federation dated March 11, 2016 No. 39-AD16-1).
An accident for one
Thus, the position of the Supreme Court can be interpreted as follows: a citizen cannot be blamed for an unfortunate set of circumstances, since he did not commit any illegal actions. It turns out that a stone flying into the windshield of a car is an accident only for the one who was injured.
This legal position is important in determining the consequences of any accident. And every driver should take it into account when deciding whether he is obliged to stop or not.
According to the Supreme Court, the accident is in a direct cause-and-effect relationship with the actions of the driver. In the case at hand, it cannot be said that if the truck driver had been more careful, nothing would have happened.
An ill-fated stone that ended up on the road could have fallen under the wheels of any car. And if a particular driver was not at fault, then there is nothing to punish him for.
Prove the violation
However, do not rush to get upset. If you find yourself in a similar situation, the judge is not required to follow the Supreme Court decision in the case described above - we are not in the United States, and case law does not apply. You or your lawyer may be able to prove that the car that threw the stone was overtaking you on the side of the road, which is unacceptable, or on a section of the road that was being repaired, where it should have slowed down. It is possible that aggressive driving will be proven if this is confirmed by witnesses or dashcam footage. Then it will be possible to talk about a completely different qualification of the actions of the driver who ran over a stone. Even if he did it unintentionally.
Let us remember that the same Supreme Court recently revoked the rights of a reckless driver whose dangerous maneuver led to an accident, as a result of which another car crashed into a tree. The reckless driver drove away safely, as his car was not damaged, but the court considered that the absence of damage to the car does not affect the qualification of the violation. Therefore, the driver was punished for.
However, today the law allows you to leave the scene of an accident if, as a result of the incident, damage was caused only to property and the participants in the accident have no disagreement about who is to blame for causing the harm. However, even in this case, both drivers must first record the position of the cars, including by means of photography or video recording (Section 2.6.1 of the Traffic Regulations), and then are required to draw up documents at the nearest traffic police post or police department.
How to get insurance
So, if the windshield is broken by a stone, and you only have an MTPL policy, then the insurance company in most cases will not help you, since the culprit most likely disappeared (or simply did not understand that he damaged your car), and besides, no no evidence of his guilt. But if another object gets into the glass, for example, a shovel left on the road by repairmen, then a civil claim can be brought against them. If the accident occurred as a result of a traffic violation committed by another driver, then he will have to compensate for the damage.
If you have voluntary insurance (hull insurance), then you are required to replace the glass at the expense of the insurance company. The arriving traffic police officers will document the accident and give you the following documents: a certificate, a copy of the protocol and a resolution on the case. After which you will need to come with a set of documents to the insurance company and write a statement about the insured event. The application must be accompanied by a notification coupon - you will be given it on the day you submit the application to the police (even if it happened at night), a certificate in form F3 and a decision to initiate or refuse to initiate a criminal case.
Some insurance companies replace windshields without certificates (with “full comprehensive insurance”). Sometimes the insurance contract stipulates that you can apply without certificates in case of damage to glass elements, one body element, or bumpers, if the damage does not exceed the amount specified in the insurance contract. Moreover, glass elements can be replaced repeatedly. In such cases, the list of documents provided must be specified in the insurance contract and rules. Usually this is a passport, insurance policy, STS and driver's license.
If your windshield is cracked. We'll tell you everything in detail.
Insurance against damage resulting from damage to the windshield is one of the main reasons for obtaining CASCO insurance. This is one of the most commonly used insurance risks. For now - a very real thing.
Windshield replacement under comprehensive insurance:
The main thing is to know a few nuances that will need to be taken into account in case of damage received.
Types of damage
In order to understand whether it makes sense to contact the insurance company, or whether you will need to solve the problem yourself, you need to know what types of windshield damage can occur while driving. And, accordingly, which of them are paid by the insurer according to the conditions.
- If the windshield is completely broken or has cracks, then the part will need to be replaced. But it is necessary to understand that the damage must be mechanical. Only in this case can you receive compensation for damage.
It often happens that a crack occurs in winter due to temperature changes. For example, at a car wash. When inspecting damage, the insurance company's expert looks for chips and cracks. In case of mechanical damage, these chips will appear.
- Chips. They come in different depths. If this parameter exceeds 5 mm, for example, if a stone is hit, then the insurer provides repairs in the form of replacement of the part at a service station at its own expense. Or it pays compensation, at the expense of which the car owner independently applies for repairs.
If the chip depth is less than 5 mm, then the owner can have the glass straightened to restore it. However, some workshops offer straightening of glass with deeper chips.
- Scratches. If there are scratches, you should not count on replacing the glass. The only exception is when the location of the scratches completely interferes with the view.
Then it is decided on an individual basis what will be provided to the client - glass straightening or its complete replacement.
- There are abrasions on the glass, which are most often formed due to the work of “janitors”. They are part of the vehicle's normal wear and tear. As a result, you won’t have to rely on CASCO.
How are such insured events specified in the policy?
Most often, insurers limit clients to two claims for compensation per year.
Reference! The policyholder will need to pay for the remaining damage to the vehicle themselves.
In cases where it is purchased, the number of requests is not limited, but the cost of such CASCO insurance will be significantly higher. You can find out more about calculating the cost of CASCO.
Terms of compensation for damage received
We list the main requirements for damage in which the insurance company will agree to compensate the policyholder for damage received:
- Damage to the glass must be caused by mechanical force. A sharp temperature change does not lead to an insured event. Experts are sufficiently qualified to recognize the cause of damage.
- The driver could insure a car that already had a defect on the windshield. In this case, during the pre-insurance inspection, the owner of the car will be asked to sign an inspection report. The document will describe all damage to the car at the time of conclusion of the contract. In the future, these damages will not be taken into account when calculating compensation.
- If the car is located far from the region where the policy was obtained, and an insured event occurs, you can request urgent repairs from the insurance company. In such cases, few organizations require certificates of the fact of an accident, therefore, the policyholder will receive repairs.
Procedure
As with any other insured event, if damage is detected on the windshield, the policyholder is obliged to notify the insurance company of the situation. Let us consider in detail how to change a windshield under an insurance contract.
What spare part is supplied during repairs by the insurance company?
When the insurance company independently provides repairs to the vehicle, most often the original glass from the manufacturer is installed to replace the damaged part.
However, a nuisance may arise in the form of a lack of necessary spare parts for installation. Or, if the company prefers to save money, a non-original windshield will be installed on the car.
This will be a part from a third party manufacturer, but produced under license from the original plant that produced the vehicle of the insured make and model. Then glass will cost several times less. In a situation where the glass contained tinting, it will not be returned during repairs.
What glass components of the car are subject to review?
The insured event specified in the contract, contrary to popular belief, includes not only the replacement and repair of the windshield. All glass components of the car are taken into consideration:
- Windshield;
- side window glass;
- rear window;
- headlights;
- mirrors
Consequently, if the car is damaged by one or more of these parts, he can contact his insurer so that the latter, under the terms of the contract, compensates for the resulting material damage.
Many Russian car owners do not know that the driver can demand compensation for damage if, for example, a stone flew into the windshield.
It turns out that such cases are classified as a traffic accident and you can receive a payment under compulsory motor liability insurance.
What to do if a stone hits the glass?
Rockfalls happen not only in the mountains, for example, small pebbles on the road from a car in front.
Flying out from under the wheels they can seriously damage your car. For example, the windshield. Even the most careful driver is not immune from this annoying nuisance. It is simply impossible to react. A foreign object hits with the speed of a bullet.
And now you are looking at the world from behind a path of cracks, like a spider. Agree, it’s not very pleasant. Especially in the evening, when the mini-mesh glares and blinds the driver. After the arrival of a “surprise”, you pull off to the side of the road or park at the curb and you are faced with the question: a stone has hit the windshield, what should you do?
However, few people know that damage can be compensated.
The fact is that, according to the law, hitting glass with a stone is considered a traffic accident, which means there is always a victim and a culprit.
Utility service organizations are responsible for maintaining the roads in good condition; they are required to monitor not only the absence of potholes, but also any foreign objects on the road surface.
If you have been damaged by cobblestones, you can safely demand repairs from the road workers.
It is necessary to record the fact that the stone flew out from under the wheel and hit the car. If there is a video recorder, it’s pretty good - we have video material; if there is no recorder, we have testimony from witnesses.
Call the traffic police to the scene of the incident.
We receive a certificate of damage.
With this certificate we go to court.
However, if the road is undergoing repairs and the corresponding signs indicate this, then the road workers have nothing to do with it.
If, as a result of the fact that the place was fenced off and there were special signs and the driver should not have entered this zone, in accordance with the traffic rules, but the driver entered this zone and a stone or other object flew out of there, then insurance will work in this situation.
This means that the driver of the car, from under the wheels of which the ill-fated stone flew out, is recognized as the culprit of the accident. He did not take into account road conditions and caused an accident. Broken glass, according to the rules of OSAGO, is obliged to replace it by the insurance company.
The algorithm of actions is the same as, with the exception of the last point. First, we go to the insurance company with an application for insurance payment, and only if the insurer refuses to pay, then we go to court.
Experts emphasize that you cannot save on this procedure. If the thought flashed through to install non-original glass, throw this thought out of your head. This is a technically complex, science-intensive product; analogues, as a rule, consist of low-quality materials and can distort the picture like a lens.
In our country, the owner of a vehicle must have an insurance policy. CASCO car insurance covers all costs associated with the theft of a car, as well as its damage as a result of a traffic accident. One of the most common insurance claims that many motorists face is damage to the windshield as a result of a minor accident with minimal damage to the car, as well as when foreign objects get into it while driving. Therefore, many car owners are interested in the question of how to replace a windshield under CASCO.
Types of windshield damage
Today, there are the following car windshields that require insurance payments:
- a collision is a situation in which the windshield has been damaged in a collision with another vehicle or as a result of an object hitting it;
- crack - damage to the glass by a foreign object or as a result of a strong temperature change. This type of damage is one of the most problematic, since it is quite difficult to replace cracked glass under the policy;
- chipping - damage caused by physical impact. However, it is important to understand that replacing a windshield under CASCO insurance at Rosgosstrakh is only possible if the diameter of the damage exceeds 3 millimeters;
- scratches are considered insured events, however, to replace the glass, a technical examination is required. If the scratches on the windshield are located on the passenger side or do not interfere with normal visibility, then the policy will not cover the cost of replacing the windshield;
- Scuffs are damage caused by wear and tear, so windshield replacement is not covered by the policy.
From the above it follows that when replacing a windshield under CASCO in RESO, there is always a guarantee, but under the policy of any other insurer it is not provided in all cases, therefore, when applying for insurance, it is recommended to carefully read its terms and conditions.
What does the policy say about glass damage?
All types of breakdowns and damage to the car, which require payment of monetary compensation to the driver, are listed in the contract.
As for glass, all information about damage to these elements is specified in the paragraph “Replacement and repair of glass elements,” which include:
- windshield, rear and side windows;
- side view mirrors;
- headlights;
- parking lights;
- direction indicators;
- elements of additional lighting, if they are included in the factory equipment of the car.
Compensation for repair or replacement of any of the items listed above can only be received if it is specified in the contract.
Insurance programs
Insured events in which the windshield is replaced under CASCO insurance, the consent of the insurer depends on the insurance program chosen by the driver.
Today, every driver can insure his vehicle against the following risks:
- theft - the driver receives compensation only if additional services have not been issued that involve paying for car repairs, compensation is not paid by the insurer;
- according to a standard policy, windshield replacement is paid only if it is damaged in the first two cases, and if this limit is exceeded, all repair work falls on the shoulders of the car owner;
- when applying for simplified insurance to receive monetary compensation, there is no need to involve traffic police officers;
- Replacing a windshield under CASCO with a deductible is only possible if the amount of damage incurred exceeds the cost of the policy. Otherwise, the vehicle owner's costs will be significantly higher than the amount of damage incurred.
If the windshield was damaged due to an accident or due to any other circumstances, then before contacting the insurer, it is recommended that you read the contract very carefully, in particular, what insured events it provides for, as well as the procedure and timing for receiving monetary compensation.
How is a windshield replaced under a CASCO policy?
Replacement of a windshield under CASCO insurance in RESO and policies of other insurers occurs in the following sequence:
- If you are involved in an accident in which glass elements were damaged, you should call traffic police representatives to the scene of the accident.
- Notify the insurer of the incident. This must be done within the time limits specified in the insurance contract.
- Write an application for windshield replacement under CASCO.
- Undergo a technical examination to determine the amount of damage.
- Prepare a package of necessary documents.
Only by adhering to this sequence can you count on monetary compensation for all repair work that was carried out as a result of the occurrence of an insured event.
What documents need to be prepared?
To receive compensation when replacing a windshield under a CASCO policy, you must provide the insurer with the following documents:
- Certificate from the traffic police.
- A copy of the protocol.
- An act of passing a technical examination, determining the amount of damage incurred.
- if the damage was received from third parties.
- CASCO policy.
- Original passport.
- Driver's license.
If you have incomplete insurance, then the documents in the first, second and third paragraphs are not needed.
Ways to receive monetary compensation
After the technical examination has been completed and the insurer has satisfied the decision to pay monetary compensation, the driver can receive compensation for the damage incurred in one of the following ways:
- replacement of the windshield under CASCO at the expense of the insurer at a service station;
- in cash at the company office.
These methods have certain advantages and disadvantages, so it is necessary to dwell on each of them in more detail.
Replacement at the service station at the expense of the insurance company
This method is more preferable, since in this case the insurer not only pays for the work of mechanics to dismantle the broken windshield and install a new one, but also compensates for the cost of all materials, including the glass itself and the rubber seal. Thus, the work will be completed to a higher quality, and the amount of payment will be significantly greater than when paying cash. In addition, the insurer and service station representatives are interested in ensuring that the glass element is replaced in the shortest possible time, so the repair time is much shorter than paying monetary compensation to the client. Do not forget that at VSK, the replacement of a windshield under CASCO is considered completed only when the owner of the vehicle has checked the quality of the work done and signed the corresponding document.
If the repair work was performed poorly, then in Ingosstrakh, replacing the windshield under CASCO falls under the category of insurance events, so the company is obliged to completely eliminate all defects that are discovered by the owner of the car.
Payment of monetary compensation
If you replaced the glass yourself and want to receive monetary compensation, then it is very important to carry out the repairs within the time period specified in the contract, after which it will be necessary to show the vehicle to the insurer’s technical specialists, who must record the fact of the repair work performed. If these conditions are not met, then the insurance company may refuse to compensate for the damage suffered by the driver if the insured event occurs again.
What to do if the insurer refuses to fulfill its obligations?
If the insurer for any reason refuses to fulfill its obligations upon the occurrence of an insured event, then in order to receive insurance payments the following must be done:
- undergo a technical examination by an independent company, which must document the need to replace the glass element;
- sue the insurer.
If the trial is won by the owner of the vehicle, the insurer will not only compensate for the damage incurred by the driver, but will also compensate for all associated expenses and legal fees.
What kind of glass is installed on a car when replacing it?
Replacing a windshield under CASCO involves installing the same element that was used by the manufacturer. Installation of an analogue is allowed, but this must be separately agreed upon between the insurance company and the owner of the vehicle. But this agreement does not make much sense for the motorist, since the copy costs less, and its quality is much worse compared to the original glass.
In addition, glass installed by the factory on a vehicle may have the following options that its analogues do not have:
- heated glass, preventing it from freezing and fogging in winter;
- branded tinting;
- protection from light glare, which can blind the driver and impair the quality of his vision;
- protective laminated coating.
In addition to replacing the glass itself, the insurer is obliged to pay the cost of all elements that are provided by the factory. If they are not replaced, the repair work performed is considered incomplete. However, the replacement of related elements must be specified in the contract, otherwise payment for their replacement will not be made.
Conclusion
Replacement of the windshield under CASCO must be paid for by the insurer only if the insurance covers the risks associated with theft or damage to the car during an accident, in which it is no longer possible to restore the car. This also applies to simplified insurance systems, but the number of insurance payments in this case is limited.
To avoid various problems and unpleasant situations when an insured event occurs, you must carefully read the contract when applying for a policy. Particular attention should be paid to the list of risks covered by insurance. However, as practice shows, in most cases the insurer fully compensates for the cost of repair or replacement of all glass elements if they are critically damaged and cannot be restored.
The plot of this story began to spin almost a year ago, in September 2016. Then a resident of Petropavlovsk-Kamchatsky was driving her car along one of the local dirt roads following another car. At some point, a particularly powerful sheaf of gravel flew out from under the wheels of the vehicle in front and hit the windshield of the main character’s car. The amount of material damage, according to the results of an independent examination, subsequently organized by the injured car owner, amounted to about 60,000 rubles. Madame, having decided that what happened was not covered by compulsory motor liability insurance, filed a lawsuit against the culprit of the incident demanding compensation of 85,150 rubles - taking into account the cost of damage, the cost of conducting an examination and legal expenses.
However, the Petropavlovsk-Kamchatsky City Court assessed what happened in its own way. He decided that the immediate cause of the accident was the defendant’s violation of traffic rules: the driver did not take into account the condition of the road surface, the technical features of his car and, as a result, allowed gravel to be released from under the rear wheels of his car. Considering that the road accident occurred with the participation of two vehicles, and the civil liability of the culprit at that time was insured under MTPL, the court came to the conclusion that the road accident in question was an insured event.
In addition, in the norms of federal law there is no indication that an insured event occurs only when there is direct contact (collision) of two vehicles during an accident. On this basis, the owner of a car with a broken gravel glass was denied a claim against the culprit of the incident. Following the logic of the court, she should have filed an accident under compulsory motor liability insurance and applied for compensation from her insurance company.
This approach to the situation was confirmed in the appellate instance - in the Kamchatka Regional Court. Taking into account this court decision, we can recommend the following algorithm of actions when a stone from a car in front breaks the front wheel of your car. After the impact, we record the number of the shooter’s car using, for example, a DVR. Ideally, we stop it somehow. Next, we call the police, file an accident report and notify the insurance company. If she refuses to compensate, we rub the insurer’s nose in the decisions of the Kamchatka courts. If this doesn’t work, we go to court and win the case, receiving also a penalty from the insurance company.
All this is great, but what a misfortune: when registering our accident, it will almost inevitably turn out that the offending car “fled the scene of the accident.” Despite the fact that her driver had no idea what had happened. But what is deprivation of the “rights” of an actually innocent person compared to material compensation for our damage, right?
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Got a rock in your windshield? We receive payment under compulsory motor liability insurance.
Many Russian car owners do not know that the driver can demand compensation for damage if, for example, a stone flew into the windshield. It turns out that such cases are classified as a traffic accident and you can receive a payment under compulsory motor liability insurance.
What to do if a stone hits the glass?
Rockfalls happen not only in the mountains, for example, small pebbles on the road from a car in front.
Flying out from under the wheels they can seriously damage your car. For example, the windshield. Even the most careful driver is not immune from this annoying nuisance. It is simply impossible to react. A foreign object hits with the speed of a bullet.
And now you are looking at the world from behind a path of cracks, like a spider. Agree, it’s not very pleasant. Especially in the evening, when the mini-mesh glares and blinds the driver.
However, few people know that damage can be compensated.
The fact is that, according to the law, hitting glass with a stone is considered a traffic accident, which means there is always a victim and a culprit.
Utility service organizations are responsible for maintaining the roads in good condition; they are required to monitor not only the absence of potholes, but also any foreign objects on the road surface.
If you have been damaged by cobblestones, you can safely demand repairs from the road workers.
It is necessary to record the fact that the stone flew out from under the wheel and hit the car. If there is a video recorder, it’s pretty good - we have video material; if there is no recorder, we have testimony from witnesses.
Call the traffic police to the scene of the incident.
We receive a certificate of damage.
With this certificate we go to court.
However, if the road is undergoing repairs and the corresponding signs indicate this, then the road workers have nothing to do with it.
If, as a result of the fact that the place was fenced and there were special signs and the driver should not have entered this zone, in accordance with the traffic rules, but the driver entered this zone and a stone or other object flew out of there, then compulsory motor liability insurance will work in this situation.
This means that the driver of the car, from under the wheels of which the ill-fated stone flew out, is recognized as the culprit of the accident. He did not take into account road conditions and caused an accident. Broken glass, according to the rules of OSAGO, is obliged to replace it by the insurance company.
The algorithm of actions is the same as indicated above, with the exception of the last point. First, we go to the insurance company with an application for insurance payment, and only if the insurer refuses to pay, then we go to court.
Experts emphasize that you cannot save on this procedure. If the thought flashed through to install non-original glass, throw this thought out of your head. This is a technically complex, science-intensive product; analogues, as a rule, consist of low-quality materials and can distort the picture like a lens.
Replacement of glass according to OSAGO
The Carglass® company provides auto glass repair and replacement services. We use the same parts that automakers install on assembly lines. We always have more than 50 thousand auto glass for most popular car models. Even if the part is not in stock, we will order it directly from the factory.
How to replace glass according to OSAGO
If your car was damaged in an accident and it was not your fault, you can demand compensation from the offender’s insurance company for damages caused. After registering an insured event in accordance with Russian legislation, you have the right to compensation. Windshield replacement services under OSAGO will not cost you anything if the policy covers the costs. The damage will be compensated by the insurance company in which the person responsible for the accident is insured.
If you are not recognized as a victim, are the culprit in the accident, or the amount of repair costs exceeds the limit established by law, replacement of glass under compulsory motor liability insurance is carried out on a general basis.
To restore glass, leave a request on the website, call us or visit our office in person. We will select original auto glass for you and install it in 2 hours. If a part is not in stock, we will install a temporary PVC alternative while it is delivered.
Replacement glass for stamps
Why is it better to contact Carglass®?
Carglass® always tries to repair the glass first if possible and save the customer money. If the chip is beyond repair, we will try to replace the auto glass within 1 hour on a predetermined day.
You do not need to leave your car for a day to carry out work. In Carglass®, when replacing auto glass, you can operate the car within 1 hour after installation. If you wish, you can leave your car at our service center
Carglass® is a highly specialized company. This allows us to concentrate on constantly improving the quality of specific types of work. High-tech equipment and qualified personnel allow us to provide services that meet international standards.
To replace the glass under compulsory motor liability insurance, file an insurance claim and contact the insurance company of the person responsible for the accident. If this is not possible, fill out a request on our website or call us.
In terms of prices, we are unlikely to be able to compete with “garage” service stations and never planned, since this is impossible without compromising quality. Our prices and level of service are among the most competitive. We value your time and money, so if the glass can be repaired rather than replaced, we will offer that service as well.
A stone hit the windshield
Hello. Today I was driving a car and a stone flew into my windshield from the car in front and broke it. I have MTPL. Will my insurance pay me if I didn’t call the traffic police?
Lawyers' answers (3)
Alas, in this case you will not receive anything from compulsory motor insurance insurance.
Client clarification
and if I called the traffic police would there be a chance to get it? I just don’t have witnesses, neither the DVR nor the car from which the stone flew off, everything happened so quickly
Have a question for a lawyer?
According to the rules of compulsory civil liability insurance of vehicle owners, a traffic accident is understood as an event that occurred during the movement of a vehicle on the road and with its participation, in which people were killed or injured, vehicles, structures, cargo were damaged, or other material damage was caused.
yes, if they had called there would have been a chance. The windshield of a car broken by a stone while it is moving along the road may be recognized by the magistrate court as an insured event as a result of an accident. But it is very controversial and individual. According to the rules, the occurrence of civil liability is not enough for there to be an insured event. More evidence is needed, namely: whether there was an accident, the degree of fault of the driver of the other car, then such a case may and may be considered insurable.
It's clear. thank you very much. and if my car is under warranty, should they replace the windshield for a fee or not?
Please. If the CASCO terms provide for the replacement of glazing without an accident, then you will have to prove it under warranty. that there were no other influences. Marina, definitely try it, maybe they will recognize this as a warranty case. Also, if that doesn’t work, you can try to report that the glass did not withstand the peculiarities of Russian roads.
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Windshield replacement under OSAGO and CASCO in 2018
The windshield is a vulnerable part of the car due to its size and location. It often suffers from hooligans, cracks due to frost, and is damaged due to an accident or falling branches or stones. Therefore, such a question as replacing a windshield under OSAGO or CASCO is constantly relevant.
How repairs are carried out under CASCO
The CASCO policy provides compensation for damage to its owner or repair of the car. By choosing repairs, the car owner can protect himself from worries about finding a car service center and monitoring the work. The insurance company takes responsibility.
But the repairs need to be formalized, and you need to know your rights. After all, the goal of the insurance company is to restore the car as cheaply as possible. You can familiarize yourself with the list of required documents, the timing and procedure for repairs, and possible problems in the general article “Repairs under CASCO.”
Is the windshield replaced under insurance?
It would seem that CASCO owners have nothing to worry about. But when contacting an insurance company with damaged glass, you should take into account many nuances: why it broke, cracked or chipped; Is it damaged enough to warrant replacement? It is useful for the car owner to know how the repair procedure works according to the law and what kind of glass should be installed instead.
The glass will be replaced under CASCO insurance in any case. This option directly corresponds to the concept of this policy.
Drivers who have insured their car only against theft, but not against damage, may be denied replacement of glass elements.
Installing new glass is one of the easiest items in terms of money and time. Most CASCO policies include an option that involves replacing glass elements without traffic police certificates; this greatly simplifies the procedure.
This function is not available by default in every contract; details must be clarified when applying for a policy. And if there is a possibility of replacement without a certificate, then usually no more than two such cases are allowed per year.
When the policy involves a single replacement of glass without the participation of the police, the procedure is as follows. If glass is broken and replaced during the year, then repeated damage to any glass element during the policy period must be confirmed by the traffic police.
In addition to the windshield, the following can be replaced without a certificate:
Glass must be replaced without taking into account wear and tear of the part, even if such a function is specified in the contract. The insurance company pays the full cost of the glass and its installation.
If the glass is broken
It is worth highlighting two situations with glass damage, in which the chances of payment under compulsory motor liability insurance are different. The first case is damage resulting from an accident. If a part is broken as a result of a car collision or a stone hits your windshield from under the wheels of another car, OSAGO may cover the cost of a new glass.
Yes, when a stone thrown from under the wheels of a car hits another car, according to the Road Traffic Rules it is also interpreted as an accident. In this case, the payment will be provided if the culprit of the incident did not escape, simply not noticing the flying stone.
If the culprit is detained, then compensation for new glass is paid under his OSAGO policy. According to the 2017 changes to the MTPL law, under the terms of contracts concluded after the changes entered into force, the damaged car will be sent to a service station for glass replacement.
It’s a different matter if a car window is broken in the yard: let’s consider what to do in this case, having MTPL. The chances of receiving auto insurance payments are practically zero. After all, the principle of operation of this insurance is payment to third parties from the car owner’s policy. But if the car was damaged by hooligans who fled, then this is clearly not included in the conditions of compulsory motor liability insurance. Let's say the attacker is found and there is evidence of his guilt. But it is not a fact that he is the owner of an MTPL policy, or a car owner in general.
When you are the owner of a voluntary policy, the installation of new glass is guaranteed under your CASCO insurance: regardless of whether there was an accident, a stone flew out from under the wheels, or the part was damaged while parked.
If there is no CASCO insurance, then the only chance for compensation for damage is to call the police to find the criminal and bring him to justice under the law, but not under OSAGO.
If it crashed itself
In the event that an object (stone, branch, etc.) accidentally gets into the windshield, OSAGO insurance especially does not cover the costs of installing a new part, because the stone or tree does not have a policy.
As for CASCO insurance, which, it would seem, in any case compensates for the damage to the client, then accidental damage to the glass is not an insured event. It is interpreted like this.
The CASCO policy does not identify as an insured event a situation where glass cracks without the influence of external mechanical factors. Example: a car is parked outside at a very low temperature, resulting in thermal deformations of the glass. This is not an uncommon occurrence in harsh Russian winters. Usually, not only the windshields, but also the rear windows crack. The interpretation of the CASCO situation can be explained logically: the crack was formed due to defects in the design of the car itself.
So what should you do if your windshield is cracked, but CASCO refuses to pay? Insurers argue that this issue should be addressed as part of the warranty service at the dealer. But at the official dealership they will try to refuse you by all means. In any case, there is a chance to protect your rights.
The dealership may claim that the case is not under warranty. It is possible that the dealer will find a tiny chip, supposedly from a stone that hit the windshield, and point to CASCO. It turns out that neither the dealers nor the insurance company will recognize the crack. You can request an independent examination, payment of its cost will be the responsibility of those who will be forced to compensate for the damage.
If the examination does not solve the problem, there is a chance to defend your rights in court. To file a claim, you must have a written refusal from both authorities; the results of the examination are also taken into account.
What types of glass damage are repaired under insurance?
Glass replacement is not provided in all cases, even under CASCO insurance. Before replacing the windshield under CASCO or repairing it, determine the extent of the damage. There is a classification of defects, depending on which the type of compensation is assigned. Some damages do not qualify as insured events.
- glass is broken;
- the glass part is cracked;
- chips appeared;
- abrasions have formed.
Based on the type of defect, the insurance company prescribes a measure (full replacement, repair) or recognizes the absence of an insured event.
When the fact of broken glass is obvious, under the terms of the CASCO agreement there are no other options other than replacing the part with a new one. The answer to the question whether it is possible to replace a windshield under compulsory motor liability insurance is only in the event of an accident.
A deep scratch or crack on the front “panorama” will, in any case, render the part unusable over time. The defect will grow and the glass will require replacement. In order to prevent unexpected glass breakage during travel, it is advisable to offer the client a replacement part under CASCO insurance. If your insurer gives you the choice of replacement or compensation, ask for the replacement because you will need it anyway.
When a chip forms on the windshield of your car, CASCO provides for a choice of measures depending on the situation. In most cases, replacement is offered only if the chip has reached a value of more than 3 mm. If the defect is smaller, the insurance company may pay to repair the part. This is logical, because a small chip, unlike a crack, will not necessarily grow and render the glass unusable.
Replacement conditions
In cases where the design of the previous glass included additional elements, the new part must be equipped with the same functions. For example, you cannot install new glass without a rain and light sensor, if the old one had these devices. The presence of heated windows and the type of adjustment - automatic or manual - are also taken into account.
If you tinted the previous glass yourself, the insurance company is not required to apply the tint to the part being installed. Exception: tinting must be maintained if it was factory.
How does the replacement take place?
The replacement station is usually chosen by the insurance company. Most likely, you will be sent to a service that specifically deals with the replacement and repair of glass parts. Pros: speed and professionalism. And the main advantage for the insurance company is that the work costs less than a dealer service.
Replacing a windshield under CASCO covers absolutely all costs. Dismantling of old glass is carried out at the expense of the insurance company; insurers pay for new glass, a repair kit, as well as installation.
What kind of glass will be installed instead?
The new part will not necessarily be original; according to CASCO terms, complete originality does not have to be observed. Companies prefer to install glass manufactured by third parties, but under a license from the manufacturer. This part is cheaper.
The replacement part may not have a light protection strip. To prevent this from happening or to prevent you from having a stripe of a different color installed, discuss this issue with the service technicians in advance. You should pay attention to whether there was a heat-protective or laminating layer on the glass part. If the car is new, this function most likely existed.
